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FAQs

Shipping Times

I usually get orders out any time within 1 hour to 1 day after the order is placed. 

Refunds & Returns Policy 

You can return macramé hangings to be repaired if the crystals fall out of the netting. Just let me know beforehand, and ship it back to me. I'll fix it and ship it back for free. 

You cannot return or get refunded items if they break in shipping or in your care. I know it doesn't seem fair if it breaks in shipping, but you can take it up with the Post Office. 

Astrological Thumbprints and Oracle Readings have no refunds. I don't control your astrology placements or messages given to you via oracle decks, I merely communicate them to you. If you don't like what they have to say, take it up with your Guides, etc. 

Can I Ask for a Lower Price? 

I price my items according to their value in materials, fees I have to pay for being a seller, and my time. However, lower prices may come in the form of sales and/or clearance! 

Why shop.JustGiada.com AND Etsy? 

Good question! 

I have all of my creations here on shop.JustGiada.com and all of my Astrological Thumbprints™️ on Etsy. 

I do this because Etsy has an option to add personalization and make it mandatory! This way, people can’t forget to add their birthday, email, etc. 

So until I can get that for my site, I’ll have them on Etsy!